Why genieoftheattic.eu ?
After 5 years of successful sales on market place Etsy.com, I decided to launch my own website dedicated to European customers.
To which countries do you currently ship ?
Only residents from the European Union can order on genieoftheattic.eu. If ou live in the US, please visit this website : https://genieoftheattic.com.
Other countries will surely come later. If you live in another country and urgently or desperately need a product featured on this website, please contact me through the contact form below, or send me an email at the following address : shop[@]genieoftheattic.eu
Are returns and/or exchanges accepted ?
You have 14 calendar days to change your mind and return an item from the date you received it. Returns are at buyer’s cost.
If you’d like to request a return, please send an email at the following address : shop[@]genieoftheattic.eu
Which carrier will be in charge of my parcel ?
Your parcel will be shipped through either french La Poste or through UPS. In the case of a shipping through french La Poste, the delivery will be operated by french La Poste partner in your country. This can be either your national postal operator (Ex: Deutsche Post, Italian Post), or an international carrier of their choice (Ex: UPS, DPD, Fedex…)
For shipments operated by UPS, all parcel will be delivered at your home only. No parcel is supposed to be left at a partner’s store (local retailer, UPS Store…). If the first delivery attempt fails, UPS will reschedule a delivery at home the next day. In case it fails again, a third attempt will be planned. It’s only after this third failed attempt that your parcel will be forwarded to a pick-up point near your home. You’ll then have between 5 and 15 days to pick it up with your ID. In some countries, UPS offer the possibility to let you decide the day and time for the delivery or rescheduled delivery. In some countries, UPS offer the possibility to use a digital signature, meaning that they can deliver it even if you’re not at your home. Be careful, by signing digitally they can leave the parcel wherever they want, should it be in you’re building’s stairs or in plain sight in front of your door.
Can I track my parcel online ?
As soon as your parcel is shipped, you will receive an email by both genieoftheattic.eu and the carrier with the tracking number of your parcel and a tracking link to follow its journey. The tracking link will also be available in your Account if you created one on the website.
Where will my parcel be delivered ?
First of all, please note that your signature will be required upon delivery. This means that no delivery in PO Boxes / lockers is allowed for international shipments.
For shipments operated by your national postal service, please refer to your national rules. Most of the time, the first attempt is at your address. In case this first attempt fails, the parcel will either be delivered the following day or redirected to a post office near your place.
For shipments operated by UPS, all parcel will be delivered at your home only. No parcel is supposed to be left at a partner’s store (local retailer, UPS Store…). If the first delivery attempt fails, UPS will reschedule a delivery at home the next day. In case it fails again, a third attempt will be planned. It’s only after this third failed attempt that your parcel will be forwarded to a pick-up point near your home. You’ll then have between 5 and 15 days to pick it up with your ID.
UPS offer the possibility to go for a digital signature in certain countries, meaning that they’ll deliver it even if you’re not at home. Be careful, by signing digitally they can leave the parcel wherever they want, should it be in you’re building’s stairs or in plain sight in front of your door.
You are solely responsible for organizing the delivery with the carrier. All the info related to your delivery will be sent to you by email at the email address that was used to place your order on genieoftheattic.eu. If the parcel couldn’t be delivered after three attempts, and/or if you don’t pick it up at the pick-up point in due time, no refund will be granted. So please check your emails (spams included) so you don’t miss your parcel !
Can you ship to a PO Box / Locker ?
Unfortunately no, no deliveries in PO Box / lockers are allowed for international shipments. In such case, I’ll have no other choice than to cancel your order and refund you.
What happens if my parcel gets lost ?
Although it’s extremely rare, yes, it sometimes happens… Don’t worry, in such case you’ll be 100% refunded ! Please note that my liability cannot be extended for any direct or indirect prejudice beyond the total price you paid. Get more info in Section 24 “Limitations of Liability” of the Terms & Conditions page.